Steven F. Freeman

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Mastitis at Lácteos Pacíficos

Case Writing award & publication

page last modified: 12/10/2018 07:25 AM

This case was written with the support of a Case Writing Scholarship awarded by the UK based Case Centre. From the abstract: Entrepreneurs inevitably face enterprise-threatening crises, and even career-threatening crises, but few are even remotely prepared. In this case, a 35 year old Central American entrepreneur faces a crisis in his nine month old business – and perhaps the crisis of his career – when he learns that the dairy products his firm has distributed are dangerously contaminated. The heart of the discussion focuses on what the protagonist does or can do during, before, and after the crisis. With discussion and supplementary readings, students can begin to understand what happens in a crisis; how to better cope with the resultant stressors, emotions, and other pressures; how to define priorities during a crisis; how to prepare for crisis to avert it or to mitigate one that occurs anyway); and, ultimately how to learn and grow stronger from crisis. (

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